Large investments made by many organizations in creating IT solutions continue to provide value. These solutions span across multiple technology platforms from open source platforms, legacy systems, to client-server systems, to multi-tier applications and Internet based solutions. Technology solutions, however, need to be constantly aligned to changing business strategies necessitated by dynamic technology trends and business environment. This continuous need for aligning technology to strategic business needs demands that organizations create strong support base for the technology solutions focusing on optimizing the investments made on IT solutions.

Web Access has strong ability to manage large applications across technology platforms especially Open Source technologies for our clients. Over the last 7 years, Web Access have managed large applications for our global clients such as CiviCRM (www.civicrm.org) based on stringent Service Level Agreements (SLA's). The duration of support is flexible wherein a dedicated/non-dedicated team works for the customers.

Web Access offers its Application Management services for the applications built around Open Source, Client-Server and Internet technologies. The Application Management offering includes the following tasks:

Corrective Maintenance - involves repair of defects that prevent an application from accurately processing data or producing correct results Adaptive Maintenance - addresses the alignment of IT solutions to dynamic business requirements Preventive Maintenance - focuses on the repair of inherent application defects to minimize the risk of recurring problems not discovered so far Preventive maintenance can be both corrective and adaptive in nature

Application Enhancements (Release Management) – includes planned functional releases in line with product life cycle. The enhancements typically include maintenance cum development work requests Pre-release testing Production deployment Need based support (24 X 7 if required)