“Think about it this way”, explained my colleague, “You have to purchase a set of Computers for your company from a dealer; you would first sign an SLA(service level agreement) which would include all the details regarding the dealers service, e.g. their response time(i.e. the time taken for their response when they are called for upon any complaints with the product) or the product replacement time. This is somewhat equivalent to guarantee claims for Ships”. And he, who was once the Captain of a Ship, went on to explain in detail the process of guarantee claims.
When the explanation completed, I concluded that it is really tough to manage and track the guarantee claims for Ships. The ships personnel involve people from all over the world. The ship’s yard would be in Denmark, its parts would have been made in Korea, while the ship would be currently sailing somewhere close to South Africa. How difficult it would be to track the guarantee claims of a specific defective part in such a situation. The simplest yet the most effective solution that we got, “Build a Service”.
