Customer Delight at Web Access
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Customer Delight Metrics
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- Meet customer expectations 100% of the time
- Provide customer guarantee
- Exceed customer expectations at least 90% of the time
- Do more than promised 100% of the time
- WOW customer all the time
- 80 % of new business through customer referral
- Customer satisfaction survey every 6 months
- Implement customer feedback and inform customer 100% of the time
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